Shipping Policy

Last updated: June 15, 2026

At Emmeri, we are committed to providing a clear, reliable, and transparent shipping experience for our customers.

This Shipping Policy explains where we ship, shipping costs, order processing times, estimated delivery times, carriers, tracking, address changes, delivery issues, damaged or missing items, and returns.

1. Shipping Locations

We currently ship eligible orders to addresses within the United States, United Kingdom, and France.

Emmeri is operated from the Netherlands, while orders may be fulfilled and shipped through our fulfillment and logistics partners in Asia to customers in these markets.

We currently do not ship to:

• U.S. territories
• PO boxes
• APO/FPO addresses

If you are unsure whether we can deliver to your location, please contact us before placing your order at info@emmeri.com.

2. Shipping Costs

We offer free standard shipping on all eligible orders delivered within the United States, United Kingdom, and France.

There is no minimum order requirement for free standard shipping, and no discount code is required. The free standard shipping option will be applied automatically where available at checkout.

If an optional faster or premium delivery service is available for your location, the applicable price will be clearly displayed before you complete your purchase.

Selecting a paid delivery option is optional.

Free shipping refers only to the cost of standard delivery. Any applicable taxes, customs duties, import charges, or similar costs are addressed separately in accordance with the information displayed during checkout and our Billing Terms.

3. Order Processing & Delivery Times

The following estimated processing and delivery times apply to eligible orders shipped to the United States:

Orders for the United States placed after 5:00 PM ET, or on weekends or public holidays, will generally begin processing on the next business day.

For orders shipped to the United Kingdom or France, the applicable delivery estimate will be displayed on our website or during checkout before you place your order.

Order processing generally takes 1–2 business days, unless a different timeframe is clearly stated on the product page or during checkout.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may vary due to circumstances including:

• Carrier delays
• High order volumes
• Public holidays
• Weather conditions
• Customs or border processing where applicable
• Incorrect or incomplete address information
• Operational disruptions outside our reasonable control

Nothing in this section limits any mandatory delivery rights available to you under applicable consumer protection law.

4. Order Cutoff Times

For eligible United States orders, our standard order cutoff time is 5:00 PM ET, Monday through Friday.

Orders placed before the applicable cutoff time may begin processing on the same business day, although the normal handling period remains 1–2 business days.

Orders placed after the cutoff time, during weekends, or on public holidays will generally begin processing on the next available business day.

5. Carrier Services

We work with international and local shipping carriers and delivery partners to deliver orders within the United States, United Kingdom, and France.

For deliveries within the United States, the final-mile carrier may include:

• USPS
• UPS
• FedEx

The specific carrier or delivery partner used may vary depending on the destination, shipping route, fulfillment partner, package size, and delivery service.

Where available, the carrier name and tracking number will be provided in your shipping confirmation email.

6. Order Confirmation

After placing your order, you should receive an order confirmation email containing your order details and a summary of the shipping information submitted during checkout.

Please review your order confirmation carefully, particularly your:

• Full name
• Street address
• House or apartment number
• City
• Postal or ZIP code
• Country

If you notice an error in your delivery address, please contact us as soon as possible at info@emmeri.com.

We recommend contacting us within 24 hours of placing your order and before the order has been processed or shipped.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has already been dispatched.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

An incorrect or incomplete delivery address may result in:

• Delivery delays
• Failed delivery attempts
• The package being returned to the sender or fulfillment facility

If a package is returned because the shipping information provided at checkout was incorrect or incomplete, please contact us so we can review the available options.

Where reshipment is possible and an additional shipping charge applies, we will inform you of the cost before arranging the new shipment.

Nothing in this section limits any responsibility that Emmeri must retain under applicable law.

8. Tracking Your Order

Once your order has been shipped, you will normally receive a shipping confirmation email containing:

• Your tracking number
• The applicable carrier or delivery partner, where available
• A link or instructions for tracking your shipment

You can use your tracking number to follow the progress of your shipment through the relevant carrier's tracking system.

You may also track your order through the Order Tracking page available on our website.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active or display its first update.

9. Tracking Updates & Delays

Tracking information is provided by the applicable shipping carrier or logistics provider.

Occasionally, tracking information may not update immediately even though the package continues to move through the delivery network.

If your tracking has not updated for several days or your order has exceeded the estimated delivery period, please contact us at info@emmeri.com.

10. Delivery Issues

Please contact our customer service team if your order:

• Is delayed beyond the stated delivery window
• Is marked as delivered but cannot be located
• Appears to be lost in transit
• Has stopped receiving tracking updates for an extended period

You can contact us at info@emmeri.com.

To help us investigate the issue as quickly as possible, please include:

• Your order number
• Your full name
• Your shipping address
• Your tracking number, where available

We will review the issue with the applicable carrier or fulfillment partner and aim to provide an update within approximately 2–3 business days.

11. Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around your property or designated safe location
• With household members
• With neighbors
• With building reception or management
• With the applicable carrier

If the package still cannot be found, please contact us at info@emmeri.com so that we can investigate the delivery.

Your applicable statutory delivery rights remain unaffected.

12. Lost Packages

If your order appears to have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier or logistics provider.

Where the carrier confirms that a package has been lost, we will provide an appropriate solution in accordance with applicable consumer law and our store policies.

Depending on the circumstances, this may include a replacement shipment or refund.

13. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as reasonably possible at info@emmeri.com.

For faster investigation, we recommend contacting us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the affected item where possible
• Photographs of the packaging where relevant
• A photograph of the shipping label where relevant

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and your applicable consumer rights.

Where required by applicable law, you will not be charged additional costs to resolve an error for which Emmeri is responsible.

The recommendation to contact us within 7 days is intended to help us investigate shipping issues quickly and does not shorten or replace any statutory rights that may apply to you.

14. Customs, Duties & Taxes

Depending on the delivery destination, shipping route, and applicable law, an order may be subject to taxes, customs duties, import charges, or other governmental fees.

Where such charges are included in the price or collected during checkout, this will be reflected in the applicable checkout information.

Where additional charges may apply separately, relevant information will be provided where required by applicable law.

For further information regarding prices, taxes, payment processing, and currencies, please review our Billing Terms.

15. Returns

For information regarding:

• Return eligibility
• Return periods
• Return shipping costs
• Refund processing
• Damaged or defective products
• Exchanges

please review our Return & Refund Policy.

Customers in the United Kingdom and France may also have statutory cancellation, withdrawal, conformity, and product guarantee rights in addition to Emmeri's voluntary return policy.

16. Questions About Shipping?

If you have questions about shipping, processing times, delivery, carriers, tracking, or a delivery issue, you can visit our Frequently Asked Questions page or contact our customer service team directly.

17. Contact Information

If you need assistance with an order, shipment, tracking number, or delivery issue, please contact us:

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Website: emmeri.com
Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We aim to respond to customer inquiries within approximately 1–2 business days.