Payment Policy

Last updated: June 15, 2026

At Emmeri, we are committed to providing a secure, transparent, and convenient payment experience for customers in the United States (US), United Kingdom (UK), and France (FR).

These Billing Terms explain the payment methods we accept, how payments are processed, applicable currencies and taxes, refunds, payment disputes, order verification, and fraud-prevention procedures.

1. Accepted Payment Methods

We accept the following secure payment methods for orders placed through our website:

  • Credit and debit cards: Visa, Mastercard, and American Express
  • Digital wallets and accelerated checkout: Apple Pay, Google Pay, and Shop Pay

The payment methods available for your specific order will be displayed during checkout. Availability may vary depending on your country, device, currency, payment provider, and selected checkout method.

Your order will normally be charged in the currency assigned to your delivery market:

  • United States: United States Dollars (USD / $)
  • United Kingdom: British Pounds Sterling (GBP / £)
  • France: Euros (EUR / €)

2. Payment Processing

Full payment is required at the time the order is placed. Orders will not be processed or shipped until payment has been successfully authorized or received.

Payments are processed securely through Shopify Payments and supported payment services such as Shop Pay, Apple Pay, and Google Pay.

Emmeri does not store your complete credit card information on its own systems. Payment information is handled by authorized payment processors in accordance with their applicable security and privacy standards.

If your payment is declined, rejected, unsuccessful, or cannot be verified, your order may not be confirmed or processed.

If a payment issue occurs, we may contact you using the email address or telephone number provided during checkout.

3. Pricing and Currency

Prices on Emmeri are displayed according to the market selected on our website:

  • United States: USD ($)
  • United Kingdom: GBP (£)
  • France: EUR (€)

Prices may be updated or changed from time to time. If you change your delivery country or market during checkout, the applicable currency, product prices, taxes, promotions, and availability may also change.

The final currency and total amount displayed at checkout before you submit your order will be the amount charged for that purchase.

The final order total, including applicable taxes, discounts, promotions, and delivery charges, will be clearly displayed before you complete your purchase.

Emmeri currently offers free standard shipping with no minimum order requirement for eligible orders delivered within the United States, United Kingdom, and France, as further described in our Shipping Policy.

If an optional paid or expedited delivery service is available and you select it, the applicable delivery charge will be displayed before payment.

Any foreign transaction fees, international card fees, currency-conversion fees, or other charges imposed by your bank, card issuer, or payment provider are outside Emmeri's control and remain the customer's responsibility.

4. Taxes, Duties, and Other Charges

For orders delivered within the United States, applicable sales tax may be calculated and added at checkout where required by applicable state or local law.

For orders delivered to the United Kingdom or France, displayed prices and the checkout total will reflect the applicable tax treatment for the order.

The total amount payable to Emmeri will always be shown before you complete your purchase.

Free standard shipping does not automatically mean that all possible taxes, customs duties, import charges, handling charges, or other governmental fees are waived.

Where additional charges may apply separately to an order, information will be provided where required under applicable law and in accordance with our Shipping Policy.

5. Secure Payment Processing

Emmeri uses secure payment technology and encrypted connections to help protect your payment information.

Payments made using Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay are processed through secure third-party payment providers and are subject to the security, authentication, fraud-prevention, and privacy practices of those providers.

Additional authentication, such as 3D Secure or other payment-verification measures, may be required depending on your card issuer, payment provider, country, or transaction.

6. Order Verification

To protect Emmeri and our customers against fraud, unauthorized transactions, identity misuse, and payment abuse, certain orders may be reviewed before they are processed.

During a verification review, we may request additional information to confirm:

  • The identity of the customer
  • The billing information provided
  • The payment method used
  • The delivery address
  • The legitimacy of the transaction

We aim to complete additional order verification within approximately 1–2 business days, although more time may occasionally be required depending on the circumstances.

If we are unable to verify an order, or if an order is reasonably suspected of involving fraudulent, unauthorized, or unlawful activity, Emmeri may cancel, delay, decline, or place the order on hold where permitted by applicable law.

7. Refunds

Refund eligibility is governed by our Return & Refund Policy.

If a refund is approved or otherwise required, the refund will normally be returned to the original payment method used for the order.

This includes eligible payments made through:

  • Credit or debit card
  • Apple Pay
  • Google Pay
  • Shop Pay

Refunds are issued in the same currency in which the original transaction was charged:

  • USD for orders charged in United States Dollars
  • GBP for orders charged in British Pounds Sterling
  • EUR for orders charged in Euros

Once Emmeri has processed a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by your financial institution or payment provider and are therefore outside Emmeri's direct control.

If your bank account is denominated in a different currency from the original transaction, your bank or payment provider may perform a currency conversion. Any resulting exchange-rate difference or conversion fee is determined by that provider.

8. Chargebacks and Payment Disputes

If you experience a problem with your order, payment, delivery, refund, or product, we encourage you to contact our customer service team so that we can review the matter.

You can contact us at info@emmeri.com.

We aim to respond to customer inquiries within approximately 1–2 business days.

Nothing in these Billing Terms limits any legal right you may have to raise a payment dispute with your bank, card issuer, or payment provider.

If a chargeback or payment dispute is submitted, Emmeri may provide the relevant payment provider or financial institution with supporting documentation relating to the transaction, such as:

  • Order confirmation
  • Payment information
  • Shipping and tracking information
  • Delivery confirmation
  • Customer correspondence
  • Refund or return information

Where permitted by applicable law, Emmeri may refuse or restrict future orders associated with fraudulent, abusive, or repeated improper payment disputes.

9. Fraud Prevention

Emmeri reserves the right to review, delay, hold, decline, or cancel an order where there are reasonable concerns regarding:

  • Suspected fraudulent activity
  • Unauthorized use of a payment method
  • Incorrect or inconsistent billing information
  • Unusual purchasing activity
  • High-risk transactions identified by our payment provider
  • Attempts to circumvent payment-security measures

Additional verification may be requested for high-value orders or transactions flagged by our payment-processing systems.

We may also cancel an order where required to comply with applicable laws, regulations, payment-provider requirements, fraud-prevention obligations, or sanctions restrictions.

10. Billing Errors and Incorrect Prices

Although we take reasonable care to ensure that pricing and billing information is accurate, occasional technical, administrative, or pricing errors may occur.

If an obvious pricing or billing error is identified before an order has been processed, Emmeri may correct the error, contact you for confirmation, or cancel and refund the affected order, subject to applicable consumer law.

We will not intentionally charge you more than the final amount presented and accepted at checkout.

11. Payment Authorization

By placing an order with Emmeri, you confirm that you are authorized to use the payment method provided and authorize the applicable payment provider to process the transaction for the total amount shown at checkout.

Your bank or card issuer may temporarily place an authorization hold on your account while the payment is being processed.

If an order is cancelled before payment is fully captured, any temporary authorization may take several business days to disappear, depending on your bank or card issuer.

12. Changes to These Billing Terms

Emmeri may update these Billing Terms from time to time to reflect changes in our payment methods, checkout processes, business operations, legal requirements, or payment-provider policies.

The latest version will be published on our website together with the applicable “Last updated” date.

For an individual purchase, the terms and information presented to you at the time your order is placed will apply, subject to applicable law.

13. Contact Information

If you have any questions regarding billing, payment methods, payment verification, refunds, charges, or payment disputes, please contact us:

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We aim to respond to customer inquiries within approximately 1–2 business days.