Billing Terms and Conditions

Last updated: May 16, 2026

At Emmeri, we want to provide a secure, transparent, and convenient payment experience for our customers. These Billing Terms explain our accepted payment methods, payment processing, pricing, refunds, chargebacks, and fraud prevention procedures.

1. Accepted Payment Methods

We accept the following secure payment methods for orders placed on our website, depending on the payment options available at checkout:

  • Credit and debit cards: Visa, Mastercard, American Express
  • Digital wallets: Apple Pay and Google Pay
  • Bank transfers: Available for selected bulk or special orders upon request. Please contact us before placing a bulk order.

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been successfully received.
  • If your payment is declined, fails, or cannot be verified, your order will not be confirmed.
  • If a payment issue occurs, we may contact you using the email address or phone number provided at checkout.

3. Pricing and Currency

  • All prices listed on Emmeri are displayed in United States Dollars (USD).
  • Prices may change without prior notice.
  • The final order total, including any applicable taxes, discounts, and shipping fees, will be shown at checkout before you complete your purchase.
  • We offer free shipping on orders within the United States, as described in our Shipping Policy.

4. Secure Payment Processing

  • Emmeri uses secure payment gateways and SSL encryption to help protect your payment information.
  • We do not store your full credit card or payment details on our own systems.
  • Payment information is processed securely by trusted third-party payment providers.

5. Order Verification

To protect our customers and our store against fraud, we may review certain orders before processing them. In some cases, we may request additional information to verify the order, payment method, billing details, or shipping details.

If we are unable to verify an order, or if we suspect unauthorized or fraudulent activity, we reserve the right to cancel, delay, or hold the order where permitted by applicable law.

6. Refunds

Refunds are handled according to our Return & Refund Policy.

If a refund is approved, it will be issued to the original payment method used at checkout. Please note that your bank, card issuer, or payment provider may need additional time to process and post the refund to your account.

7. Chargebacks and Payment Disputes

If you experience an issue with your order, payment, delivery, or product, please contact us first at info@emmeri.com. Our customer service team will review your concern and do our best to provide a suitable solution.

Chargebacks or payment disputes that appear to be unauthorized, incorrect, or submitted without giving us the opportunity to resolve the issue may be disputed with the relevant payment provider.

8. Fraud Prevention

  • Emmeri reserves the right to cancel, hold, or review any order suspected of fraud, unauthorized payment activity, or incorrect billing information.
  • Additional verification may be requested for high-value orders or orders flagged by our payment provider.
  • Orders may be cancelled if payment cannot be verified.

9. Contact Information

If you have questions about billing, payment methods, refunds, or payment disputes, you can contact us using the details below:

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands

Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We do our best to reply to your email within 1–2 business days.