Terms of Service

Last updated: June 15, 2026

This website is operated by Emmeri, an online fashion store registered and operated from the Netherlands. We sell products to customers in the United States, United Kingdom, and France. Throughout this website, the terms “we,” “us,” and “our” refer to Emmeri.

Emmeri offers this website, including all information, tools, products, features, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices set out below.

By visiting our website, purchasing a product from us, creating an account, contacting us, or otherwise using our website or Services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional policies or terms referenced herein.

These Terms apply to all users of the website, including visitors, browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site or Services, you agree to these Terms. If you do not agree with these Terms, you should not use the Site or Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have provided any consent required by applicable law for a minor dependent to use this website.

You may not use our products, website, or Services for any unlawful, fraudulent, abusive, or unauthorized purpose, and you may not violate applicable laws or regulations while using our Service.

This includes, where applicable, laws relating to:

  • Copyright and intellectual property
  • Trademarks
  • Consumer protection
  • Data protection and privacy
  • Fraud and unauthorized transactions

You must not transmit or introduce viruses, malware, worms, malicious scripts, destructive code, or other harmful technology through our website.

A breach of these Terms may result in the suspension or termination of your access to our Services, where permitted by applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, restrict, or discontinue Service where permitted by applicable law, including where we reasonably believe that use of the Service is fraudulent, unlawful, abusive, or harmful.

You understand that content or information you submit through the Site, excluding protected payment information, may be transferred across various networks and may require technical changes to conform to connecting networks or devices.

Payment information is encrypted during transmission through supported payment-processing systems.

You agree not to reproduce, duplicate, copy, sell, resell, commercially exploit, or misuse any portion of the Service, website content, product information, or access to the Service without our prior written permission, except where permitted by applicable law.

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information published on our website is accurate, complete, and current.

However, occasional errors, omissions, outdated information, or technical inaccuracies may occur.

Information on the Site is provided for general informational and shopping purposes. Product descriptions, prices, shipping information, delivery estimates, availability, and other information relevant to a purchase remain subject to your applicable consumer rights.

We may update, correct, or modify website content from time to time, including where necessary to correct errors or reflect changes in our products or Services.

SECTION 4 – PRODUCTS, PRICING & AVAILABILITY

Emmeri is an online fashion store offering clothing, accessories, and related fashion products to customers in the United States, United Kingdom, and France.

All products are subject to availability.

Where permitted by applicable law, we may:

  • Limit available quantities
  • Discontinue products
  • Update product descriptions or images
  • Change prices or promotions
  • Correct website information
  • Update product availability

Changes to products, prices, or promotions will not alter an already accepted order except where permitted or required by applicable law.

We make reasonable efforts to display product colors, images, measurements, sizes, materials, and descriptions accurately.

However, differences in screen settings, device displays, photography, lighting, manufacturing batches, materials, or supplier updates may result in minor visual differences.

Nothing in this section affects your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.

If a pricing error, technical error, stock error, or other material inaccuracy affects an order, we may contact you to resolve the issue or cancel the affected order where permitted by law.

If we cancel an order after payment has already been collected, we will notify you and issue an applicable refund to the original payment method.

Any offer made through this website is void where prohibited by applicable law.

SECTION 5 – BILLING & ACCOUNT INFORMATION

Where permitted by applicable law, Emmeri may review, limit, refuse, hold, or cancel an order.

We may also limit quantities purchased per:

  • Customer
  • Household
  • Payment method
  • Billing address
  • Shipping address
  • Order

We may review or refuse orders that reasonably appear to be:

  • Fraudulent
  • Unauthorized
  • Placed using inaccurate billing information
  • Placed for unauthorized resale or distribution
  • In violation of these Terms or other applicable policies

You agree to provide current, complete, accurate, and authorized purchase, billing, shipping, and account information for transactions made through our store.

You are responsible for updating your information where necessary so that we can process your transactions, fulfill your orders, and contact you if required.

SECTION 6 – PAYMENT

Depending on availability at checkout, Emmeri accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Payments are processed securely through Shopify Payments and supported payment services.

Emmeri does not store your complete credit card or payment-card details on its own systems.

You agree to provide accurate and authorized payment information. By submitting a payment method, you confirm that you are authorized to use that payment method.

If a payment is declined, cannot be verified, or is reasonably suspected of involving fraudulent or unauthorized activity, we may review, delay, hold, or cancel the order where permitted by applicable law.

Orders are generally charged in the currency assigned to the customer's delivery market:

  • United States: United States Dollars (USD / $)
  • United Kingdom: British Pounds Sterling (GBP / £)
  • France: Euros (EUR / €)

The applicable currency and final total will be displayed at checkout before you complete your purchase.

If you change your delivery country during checkout, the applicable market, product prices, taxes, currency, shipping options, and availability may change.

Any foreign transaction fees, currency-conversion fees, bank charges, or card issuer fees imposed independently by your financial institution or payment provider remain your responsibility.

For additional information regarding payments, refunds, currencies, and order verification, please review our Billing Terms.

SECTION 7 – SHIPPING & DELIVERY

We currently ship eligible orders to addresses within the United States, United Kingdom, and France.

Orders may be processed and shipped through our selected fulfillment and logistics partners.

Delivery estimates may vary depending on your destination, product availability, processing requirements, carrier conditions, and other operational factors.

An estimated delivery period of 7 to 10 business days may apply to certain orders but should not be understood as a guaranteed delivery period for every order or destination.

Shipping and delivery estimates may be affected by:

  • Order-processing requirements
  • Carrier delays
  • High order volumes
  • Weather conditions
  • Public holidays
  • Customs or border procedures where applicable
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

Nothing in this section affects any mandatory delivery rights available to you under applicable consumer law.

Customers are responsible for providing complete and accurate delivery information during checkout.

If incorrect or incomplete information causes a delivery issue, please contact us so that we can review the circumstances and determine the available options.

For complete information regarding shipping destinations, processing times, estimated delivery times, shipping charges, carriers, and tracking, please review our Shipping Policy.

SECTION 8 – RETURNS, REFUNDS & EXCHANGES

Emmeri offers a voluntary 30-day return window from the date of delivery, subject to the eligibility conditions described in our Return & Refund Policy.

Returns, refunds, and exchanges are processed in accordance with that policy and any applicable consumer protection laws.

The conditions of our voluntary return policy do not reduce or replace any statutory cancellation, withdrawal, return, refund, conformity, or product guarantee rights that apply to you.

Eligible online consumers in the United Kingdom and France may generally have a statutory 14-day cancellation or withdrawal right, subject to applicable legal conditions and exceptions.

If you receive a defective, damaged, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible at info@emmeri.com.

We will review the matter and provide an appropriate solution in accordance with your applicable rights.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to optional third-party tools, applications, integrations, or services that we do not directly operate or control.

Such third-party services may be provided on an “as is” or “as available” basis by their respective providers, subject to applicable law.

The availability of a third-party tool through our website does not necessarily mean that Emmeri endorses every feature, statement, policy, or practice of that provider.

Your use of optional third-party tools is at your discretion, and you should review the applicable terms, privacy policies, and security practices of the relevant provider.

Any future features, applications, services, or tools introduced through the Site may also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

Certain content, features, products, or services available through our website may contain links to independent third-party websites or services.

Emmeri does not control the content, accuracy, availability, privacy practices, security, or terms of independent third-party websites.

We encourage you to review the applicable policies and terms before submitting personal information or entering into a transaction with a third-party provider.

Nothing in this section excludes any responsibility Emmeri must retain under applicable law for products or services sold directly by Emmeri.

SECTION 11 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you voluntarily submit comments, reviews, feedback, ideas, suggestions, proposals, photographs, or other materials to Emmeri, you agree that we may use those submissions where permitted by applicable law.

You represent that your submissions will not:

  • Violate third-party intellectual property rights
  • Violate privacy or personality rights
  • Contain knowingly false or misleading information
  • Contain unlawful, abusive, defamatory, obscene, or malicious material
  • Contain viruses, malware, or harmful software

You remain responsible for the accuracy, legality, and appropriateness of content you submit.

SECTION 12 – PERSONAL INFORMATION

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

Please review that policy for additional information concerning your privacy rights and our data practices, including rights that may apply in the United States, United Kingdom, and France.

SECTION 13 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our Site or within our Services may contain typographical errors, inaccuracies, omissions, outdated information, or technical errors.

These may relate to matters including:

  • Product descriptions
  • Pricing
  • Promotions or offers
  • Shipping charges
  • Transit times
  • Product availability
  • Website functionality

Where permitted by applicable law, we may correct errors, update information, or address an affected order after an order has been submitted.

If an affected order is cancelled after payment has already been collected, we will issue an applicable refund.

Nothing in this section affects any mandatory consumer rights available to you under applicable law.

SECTION 14 – PROHIBITED USES

In addition to other restrictions contained in these Terms, you may not use the Site, Services, or content:

  • For an unlawful or fraudulent purpose
  • To encourage or participate in unlawful conduct
  • To violate applicable international, federal, state, provincial, or local laws
  • To infringe intellectual property rights
  • To harass, abuse, threaten, defame, or unlawfully discriminate against another person
  • To submit false, deceptive, or misleading information
  • To upload viruses, malware, malicious scripts, or destructive code
  • To collect or track personal information without authorization
  • To spam, phish, scrape, crawl, or engage in fraudulent activity
  • To interfere with or circumvent website-security features
  • To attempt unauthorized access to accounts, systems, or networks

Where permitted by law, Emmeri may restrict, suspend, or terminate access to the Service for violations of these prohibitions.

SECTION 15 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We make reasonable efforts to operate and maintain our website, but we cannot guarantee that use of the Site will always be uninterrupted, timely, secure, or error-free.

Website availability may occasionally be affected by:

  • Maintenance
  • Technical failures
  • Hosting or network issues
  • Third-party service interruptions
  • Cybersecurity incidents
  • Events outside our reasonable control

To the extent permitted by applicable law, Emmeri will not be responsible for indirect losses arising solely from website interruptions, technical issues, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

Your applicable rights relating to defective products, products that do not match their description, unsafe goods, refunds, or other mandatory consumer protections remain unaffected.

SECTION 16 – INDEMNIFICATION

Where permitted by applicable law, you agree to indemnify and hold harmless Emmeri and its relevant affiliates, employees, partners, contractors, service providers, suppliers, and representatives from claims or reasonable expenses arising directly from:

  • Your unlawful use of the Service
  • Your material breach of these Terms
  • Your violation of applicable law
  • Your infringement of third-party rights

This section does not require you to waive any mandatory consumer right or accept responsibility for acts or omissions for which Emmeri remains legally responsible.

SECTION 17 – SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, void, or unenforceable, that provision will be limited or treated as unenforceable only to the extent required by applicable law.

The remaining provisions will continue in effect where they are capable of operating independently.

SECTION 18 – TERMINATION

These Terms remain effective while you use our Site or Services unless terminated in accordance with these Terms or applicable law.

You may stop using the Site at any time.

Where permitted by applicable law, we may suspend or terminate access to the Services if we reasonably believe you have materially violated these Terms or used the Service unlawfully or fraudulently.

Termination of website access does not remove rights or obligations relating to an order already placed, including applicable rights concerning:

  • Delivery
  • Cancellation or withdrawal
  • Returns
  • Refunds
  • Defective or non-conforming products

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, Billing Terms, and other policies referenced on our website, describe the terms applicable to your use of the Service and purchases from Emmeri.

Our failure to exercise or enforce a right or provision under these Terms does not automatically constitute a waiver of that right or provision.

Nothing in this section overrides any information, disclosure, or right that applicable consumer law requires us to provide.

SECTION 20 – GOVERNING LAW & DISPUTES

These Terms of Service are generally governed by the laws of the Netherlands.

This choice of law does not deprive consumers located in the United States, United Kingdom, France, or another applicable jurisdiction of mandatory consumer rights that cannot legally be waived.

Any dispute may be submitted to a court or other competent authority that has jurisdiction under applicable law.

Nothing in these Terms requires a consumer to waive a right to bring a claim before a court available to them under applicable mandatory consumer protection rules.

Customers located in the United States retain applicable rights provided under relevant federal and state consumer protection laws.

SECTION 21 – CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on our website and updating the “Last updated” date.

Updates may be made to reflect changes in:

  • Our products or Services
  • Website functionality
  • Business operations
  • Payment or shipping arrangements
  • Applicable laws or regulations

Changes will generally apply prospectively unless otherwise permitted or required by applicable law.

Changes to these Terms will not remove mandatory rights relating to an order already placed.

SECTION 22 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, your order, or any of our policies, please contact us:

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Website: emmeri.com
Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET/CEST)
Saturday – Sunday: Closed

We aim to respond to customer inquiries within approximately 1–2 business days.