Shipping Policy
Last updated: May 16, 2026
At Emmeri, we are committed to providing a clear and reliable shopping experience for our customers. This Shipping Policy explains where we ship, how long delivery usually takes, which carriers may be used, how tracking works, and what to do if there is a delivery issue.
Shipping Locations
We currently ship orders within the United States only.
Emmeri is operated from the Netherlands, while our shipping service is currently focused on customers located in the United States.
Shipping Costs
Free Shipping: We offer free shipping on all orders within the United States, with no minimum order requirement.
Order Processing and Delivery Times
Below are our estimated shipping and delivery times for orders shipped within the United States:
- Order cutoff time: 5:00 PM ET. Orders placed after this time will be processed on the next business day.
- Order handling time: 1 to 2 business days, Monday to Friday.
- Transit time: 6 to 8 business days, Monday to Friday.
- Estimated total delivery time: 7 to 10 business days.
Please note that delivery times are estimates and may vary due to carrier delays, high order volumes, holidays, weather conditions, address issues, or other circumstances outside our control.
Carrier Services
We work with reliable shipping carriers for deliveries within the United States. Depending on your location and the order, your package may be delivered by one of the following carriers:
- USPS
- UPS
- FedEx
Order Confirmation
After placing your order, you will receive an order confirmation email with your order details. Please review your shipping address carefully.
If you notice an error in your shipping address, please contact us as soon as possible at info@emmeri.com.
Emmeri is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to monitor your package’s journey.
You can also track your order through our Order Tracking page.
Delivery Issues
If your order is delayed, marked as delivered but not received, or appears to be lost in transit, please contact our customer service team at info@emmeri.com.
For faster support, please include your order number, full name, shipping address, and any tracking information available.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at info@emmeri.com.
Please include your order number and clear photos of the item, packaging, and shipping label where applicable. We will review the issue and provide a suitable solution in accordance with our Return & Refund Policy.
Returns
For information about returning an item, return costs, eligibility, and refund processing, please review our Return & Refund Policy.
Questions?
If you have any questions about shipping, delivery, or tracking, you can visit our Frequently Asked Questions page or contact us directly using the details below.
Contact Information
Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Email: info@emmeri.com
Phone: +31 6 17 24 59 18
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)
We do our best to reply to your email within 1–2 business days.