Frequently Asked Questions

Our estimated delivery times for orders shipped within the United States are:

• Handling time: 1–2 business days, Monday to Friday
• Transit time: 6–8 business days, Monday to Friday
• Estimated total delivery time: 7–10 business days

For more details, please visit our Shipping Policy.

Yes. We offer free shipping on all orders within the United States, with no minimum order requirement.

For more information, please review our Shipping Policy.

Emmeri is an online fashion store operated from the Netherlands and focused on serving customers in the United States.

We offer a curated selection of fashion products for women and men through our online store.

Business contact address:
Vogt 21, 6422 RK Heerlen, Netherlands

If you receive a defective, damaged, incorrect, or incomplete item, please contact us as soon as possible at info@emmeri.com.

Please include your order number and clear photos of the item, packaging, and shipping label where applicable. We will review the issue and provide a suitable solution in accordance with our Return & Refund Policy.

Yes. You may request to cancel your order within 24 hours after placing it, as long as the order has not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible at info@emmeri.com with your order number.

We offer a 30-day return window from the day you receive your order.

Returned items must be unused, unworn, unwashed, in their original condition, and returned with the original packaging, tags, accessories, and documents where applicable.

For full details, please visit our Return & Refund Policy.

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method used at checkout. Refunds are usually processed within 7 business days after approval, although your bank or payment provider may need additional time to post the refund.

We want you to be satisfied with your purchase. If your item arrives defective, damaged, or incorrect, please contact us and we will review the issue.

Eligible purchases are covered by our 30-day return window. For complete details, please review our Return & Refund Policy.

You can contact our customer support team by emailing us at info@emmeri.com or by visiting our Contact Us page.

Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (CET/CEST). We do our best to reply within 1–2 business days.

We currently ship orders within the United States only.

No. Emmeri is currently an online-only fashion store. We do not operate a physical retail store for walk-in customers.

This allows us to offer a wide selection of fashion products through our online store.

Yes. For bulk or special order requests, please contact us at info@emmeri.com with the product details, quantities, and any special requirements.

If you would like to exchange an item for a different size, color, or product, please contact us first at info@emmeri.com with your order number and the item you would like to exchange.

Exchange availability depends on product stock and whether the returned item meets the conditions stated in our Return & Refund Policy.

Once your order has been shipped, you will receive an email notification containing your tracking number.

You can also track your order through our Order Tracking page.