Privacy Policy

Last updated: May 16, 2026

This Privacy Policy describes how Emmeri (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit emmeri.com, use our services, make a purchase, contact us, or otherwise interact with our online store.

For the purposes of this Privacy Policy, “you” and “your” means you as the customer, website visitor, or other individual whose personal information we collect in connection with our Services.

Please read this Privacy Policy carefully. By using or accessing our Site or Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.

1. Who We Are

Emmeri is an online fashion store operated from the Netherlands. We offer carefully selected fashion products through our online store.

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Website: emmeri.com
Address: Vogt 21, 6422 RK Heerlen, Netherlands

Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We do our best to reply to all customer service and privacy-related emails within 1–2 business days.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, legal requirements, or privacy practices. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.

3. What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. We may collect the following categories of information:

Information You Provide Directly to Us

  • Contact details: such as your name, email address, phone number, billing address, and shipping address.
  • Order information: such as the products you purchase, order number, payment confirmation, delivery details, return requests, and customer service communication.
  • Account information: such as your username, password, account preferences, and information used for account security if you create an account on our Site.
  • Customer support information: such as messages, questions, complaints, or other information you send to us by email, contact form, or other communication channels.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and how you interact with our website. This may include:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages viewed and time spent on the Site;
  • Referral sources;
  • Shopping cart activity;
  • General location information based on your IP address;
  • Cookies, pixels, tags, and similar tracking technologies.

Information from Third Parties

We may also receive information from trusted third parties that help us operate our business, including:

  • Shopify, which powers our online store;
  • Payment processors that help process your payment securely;
  • Shipping and fulfillment partners that help deliver your order;
  • Analytics providers that help us understand website performance;
  • Advertising and marketing partners that help us show relevant advertisements.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To process and fulfill orders: including payment processing, order confirmation, shipping, delivery, returns, exchanges, and customer support.
  • To communicate with you: including responding to questions, sending order updates, handling returns, and providing customer service.
  • To improve our Site and Services: including analyzing website performance, improving product selection, and enhancing the shopping experience.
  • For marketing and advertising: including sending promotional emails where permitted by law and showing relevant advertisements based on your interaction with our Site.
  • For security and fraud prevention: including detecting, preventing, and investigating fraudulent, unauthorized, or illegal activity.
  • For legal compliance: including complying with applicable laws, regulations, legal requests, tax obligations, and enforcing our terms and policies.

5. Payment Information

Payments made through our Site are processed securely by third-party payment providers. We do not store your full credit card details on our own systems.

Payment processors may collect and process information necessary to complete your transaction, including payment details, billing information, and fraud prevention information. Their processing of your payment information is subject to their own privacy and security practices.

6. Cookies and Tracking Technologies

Like many online stores, we use cookies and similar technologies to operate and improve our Site. Cookies help us remember your preferences, keep items in your cart, understand website traffic, support analytics, and provide relevant advertising.

Our store is powered by Shopify. For more information about cookies used by Shopify, please visit Shopify’s Cookie Policy at: https://www.shopify.com/legal/cookies.

You can choose to remove or block cookies through your browser settings. Please note that blocking cookies may affect the functionality of our Site and may prevent certain features from working correctly.

Depending on your location, you may also have the right to opt out of certain tracking technologies or targeted advertising. You can contact us at info@emmeri.com for privacy-related requests.

7. How We Disclose Personal Information

We may disclose your personal information to trusted third parties when necessary to operate our business, provide our Services, fulfill your order, comply with legal obligations, or protect our rights.

We may disclose personal information to:

  • Shopify and other technology providers that help operate our online store;
  • Payment processors and financial institutions to process payments and prevent fraud;
  • Shipping carriers and fulfillment partners to deliver your order;
  • Customer support providers that help us respond to your inquiries;
  • Analytics providers that help us understand website performance;
  • Advertising and marketing partners that help us promote our products;
  • Professional advisors, such as accountants, legal advisors, or compliance consultants;
  • Government authorities, regulators, or law enforcement where required by law;
  • Other parties in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

8. Categories of Personal Information Disclosed

Category of Personal Information Examples Categories of Recipients
Identifiers Name, email address, phone number, billing address, shipping address, IP address, and account details. Service providers, payment processors, fulfillment partners, shipping carriers, customer support providers, analytics providers, and marketing partners.
Commercial information Products purchased, order history, payment confirmation, returns, exchanges, and customer support information. Service providers, payment processors, fulfillment partners, shipping carriers, customer support providers, and analytics providers.
Internet or electronic network activity Device information, browser information, pages viewed, cart activity, and interactions with the Site. Analytics providers, advertising partners, technology providers, and Shopify.
Approximate location data General location inferred from IP address or other technical measures. Analytics providers, advertising partners, technology providers, and Shopify.

9. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary to provide our Services, comply with legal obligations, or you voluntarily provide it to us.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

10. Sale or Sharing of Personal Information

We do not sell your personal information for money. However, certain privacy laws may define “sale”, “sharing”, or “targeted advertising” broadly to include some advertising, analytics, or tracking activities.

Where required by applicable law, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising.

To submit an opt-out request, please contact us at info@emmeri.com with the subject line “Privacy Opt-Out Request”.

11. Your Privacy Rights

Depending on your location, including if you are located in the European Economic Area, the United Kingdom, or certain U.S. states, you may have rights regarding your personal information. These rights may include:

  • Right to Access / Know: You may request information about the personal information we collect, use, disclose, or process about you.
  • Right to Correction: You may request that we correct inaccurate or incomplete personal information.
  • Right to Deletion: You may request that we delete personal information we maintain about you, subject to legal exceptions.
  • Right to Portability: You may request a copy of your personal information in a portable format where technically feasible.
  • Right to Object or Restrict Processing: You may have the right to object to or restrict certain processing of your personal information.
  • Right to Opt Out: You may have the right to opt out of targeted advertising, sale, or sharing of personal information where applicable.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw that consent at any time.
  • Right to Appeal: In certain locations, you may have the right to appeal our decision if we decline your privacy request.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your privacy rights, please contact us at info@emmeri.com. Please include your name, email address, the nature of your request, and any information necessary to verify your identity.

We may need to verify your identity before responding to your request. You may also designate an authorized agent to submit a privacy request on your behalf where permitted by applicable law. We may require proof that the agent is authorized to act for you.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in those emails.

Even if you unsubscribe from promotional communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, return updates, account messages, or other transaction-related communications.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential if you create an account on our Site.

14. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, manage returns and exchanges, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.

The exact retention period depends on the type of information, the purpose for which it was collected, and any applicable legal or accounting requirements.

15. International Data Transfers

Emmeri is operated from the Netherlands and may work with trusted service providers that operate in different countries. Your personal information may be transferred to, stored in, or processed in countries outside your state, province, or country of residence, including the Netherlands, the United States, and other countries where our trusted service providers operate.

When personal information is transferred internationally, privacy laws in those countries may differ from the laws in your location. Where required, we take appropriate steps designed to protect your personal information in accordance with applicable privacy laws.

16. Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party website, we encourage you to review that website’s privacy policy, terms, and security practices.

We are not responsible for the privacy, security, or content practices of third-party websites or platforms that are not operated by Emmeri.

17. Children’s Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@emmeri.com. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

18. Complaints

If you have a complaint about how we handle your personal information, please contact us first using the contact details below. We will do our best to review and respond to your complaint.

Depending on your location, you may also have the right to contact your local privacy regulator, data protection authority, or state attorney general.

19. Contact Information

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a privacy-related complaint, you can contact us at:

Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands

Email: info@emmeri.com
Phone: +31 6 17 24 59 18

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)

We do our best to reply to your email within 1–2 business days.