Privacy Policy
Last updated: June 15, 2026
This Privacy Policy describes how Emmeri (the "Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit emmeri.com, use our services, make a purchase, contact us, or otherwise interact with our online store.
For the purposes of this Privacy Policy, "you" and "your" means you as the customer, website visitor, or other individual whose personal information we collect in connection with our Services.
Please read this Privacy Policy carefully. By using or accessing our Site or Services, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.
1. Who We Are
Emmeri is an online fashion store operated from the Netherlands. We offer carefully selected fashion products through our online store.
Store Name: Emmeri
Chamber of Commerce Number: 73910582
Website: emmeri.com
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Email: info@emmeri.com
Phone: +31 6 17 24 59 18
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)
We do our best to reply to all customer service and privacy-related emails within 1–2 business days.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, legal requirements, or privacy practices. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.
3. What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services. We may collect the following categories of information:
Information You Provide Directly to Us
- Contact details: such as your name, email address, phone number, billing address, and shipping address.
- Order information: such as the products you purchase, order number, payment confirmation, delivery details, return requests, and customer service communication.
- Account information: such as your username, password, account preferences, and information used for account security if you create an account on our Site.
- Customer support information: such as messages, questions, complaints, or other information you send to us by email, contact form, or other communication channels.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and how you interact with our website. This may include your IP address, browser type and version, device type and operating system, pages viewed and time spent on the Site, referral sources, shopping cart activity, general location information based on your IP address, and data collected through cookies, pixels, tags, and similar tracking technologies.
Information from Third Parties
We may also receive information from trusted third parties that help us operate our business, including Shopify, which powers our online store, payment processors, shipping and fulfillment partners, analytics providers, and advertising and marketing partners.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To process and fulfill orders: including payment processing, order confirmation, shipping, delivery, returns, exchanges, and customer support.
- To communicate with you: including responding to questions, sending order updates, handling returns, and providing customer service.
- To improve our Site and Services: including analyzing website performance, improving product selection, and enhancing the shopping experience.
- For marketing and advertising: including sending promotional emails where permitted by law and showing relevant advertisements based on your interaction with our Site.
- For security and fraud prevention: including detecting, preventing, and investigating fraudulent, unauthorized, or illegal activity.
- For legal compliance: including complying with applicable laws, regulations, legal requests, tax obligations, and enforcing our terms and policies.
5. Payment Information
Payments made through our Site are processed securely by Shopify Payments. We do not store your full credit card or payment details on our own systems.
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are processed in United States Dollars (USD).
Shopify Payments may collect and process information necessary to complete your transaction, including payment details, billing information, and fraud prevention data. Their processing of your payment information is subject to Shopify's own privacy and security practices, available at shopify.com/legal/privacy.
6. Cookies and Tracking Technologies
Like many online stores, we use cookies and similar technologies to operate and improve our Site. Cookies help us remember your preferences, keep items in your cart, understand website traffic, support analytics, and provide relevant advertising.
When you first visit our Site, you will be asked to provide your consent to the use of non-essential cookies via our cookie consent banner. You can adjust your cookie preferences at any time through the cookie settings on our website.
Our store is powered by Shopify. For more information about cookies used by Shopify, please visit Shopify's Cookie Policy at shopify.com/legal/cookies.
You can also choose to remove or block cookies through your browser settings. Please note that blocking cookies may affect the functionality of our Site and may prevent certain features from working correctly.
Depending on your location, you may also have the right to opt out of certain tracking technologies or targeted advertising. You can contact us at info@emmeri.com for privacy-related requests.
7. How We Disclose Personal Information
We may disclose your personal information to trusted third parties when necessary to operate our business, provide our Services, fulfill your order, comply with legal obligations, or protect our rights.
We may disclose personal information to Shopify and other technology providers that help operate our online store, payment processors and financial institutions, shipping carriers and fulfillment partners, customer support providers, analytics providers, advertising and marketing partners, professional advisors such as legal and financial consultants, government authorities or law enforcement where required by law, and other parties in connection with a business transaction such as a merger or acquisition.
We do not sell your personal information to third parties for their own marketing purposes.
8. Categories of Personal Information Disclosed
| Category | Examples | Recipients |
|---|---|---|
| Identifiers | Name, email, phone, billing/shipping address, IP address | Service providers, payment processors, fulfillment partners, carriers, analytics, marketing partners |
| Commercial information | Products purchased, order history, returns, exchanges | Service providers, payment processors, fulfillment partners, carriers |
| Internet/network activity | Device info, pages viewed, cart activity, site interactions | Analytics providers, advertising partners, Shopify |
| Approximate location data | General location from IP address | Analytics providers, advertising partners, Shopify |
9. Sensitive Personal Information
We do not intentionally collect sensitive personal information unless it is necessary to provide our Services, comply with legal obligations, or you voluntarily provide it to us. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
10. Sale or Sharing of Personal Information
We do not sell your personal information for money. However, certain privacy laws may define "sale", "sharing", or "targeted advertising" broadly to include some advertising, analytics, or tracking activities.
Where required by applicable law, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising.
To submit an opt-out request, please contact us at info@emmeri.com with the subject line "Privacy Opt-Out Request".
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information. These rights may include the right to access or know what data we hold about you, the right to correction of inaccurate data, the right to deletion, the right to data portability, the right to object to or restrict processing, the right to opt out of targeted advertising or data sharing, the right to withdraw consent, the right to appeal a decision we make regarding your request, and the right to non-discrimination for exercising your rights.
To exercise any of these rights, please contact us at info@emmeri.com. Please include your name, email address, the nature of your request, and any information necessary to verify your identity. We aim to respond to all privacy requests within 30 days.
12. California Privacy Rights (CCPA)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Your California rights include:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the purposes for which it is used and the categories of third parties with whom it is shared.
- Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
- Right to Opt Out: You have the right to opt out of the sale or sharing of your personal information and the use of your personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary to provide our services.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your California rights, please contact us at info@emmeri.com with the subject line "California Privacy Request". We will respond within 45 days as required by law. We may need to verify your identity before processing your request.
We do not sell personal information of California residents, and we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
13. Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt out of the sale of certain personal information to third parties. We do not currently sell personal information as defined under Nevada law. However, if you wish to submit an opt-out request, you may contact us at info@emmeri.com with the subject line "Nevada Privacy Request".
14. Marketing Communications
If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in those emails or by contacting us at info@emmeri.com.
Even if you unsubscribe from promotional communications, we may still send you non-promotional messages, such as order confirmations, shipping updates, return updates, account messages, or other transaction-related communications.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information, including SSL encryption and secure payment processing through Shopify Payments.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account login details confidential if you create an account on our Site.
If you believe your personal information has been compromised, please contact us immediately at info@emmeri.com.
16. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, manage returns and exchanges, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.
The exact retention period depends on the type of information, the purpose for which it was collected, and any applicable legal or accounting requirements. Under Dutch and EU law, certain business and financial records may be retained for up to 7 years.
17. International Data Transfers
Emmeri is operated from the Netherlands and may work with trusted service providers that operate in different countries. Your personal information may be transferred to, stored in, or processed in countries including the Netherlands, the United States, and other countries where our trusted service providers operate.
When personal information is transferred internationally, we take appropriate steps to ensure your information is protected in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) where applicable.
18. Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party website, we encourage you to review that website's privacy policy, terms, and security practices. We are not responsible for the privacy, security, or content practices of third-party websites not operated by Emmeri.
19. Children's Privacy
Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at info@emmeri.com and we will take reasonable steps to delete that information promptly.
We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
20. Complaints
If you have a complaint about how we handle your personal information, please contact us first at info@emmeri.com. We will do our best to review and respond to your complaint within 1–2 business days.
If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP), reachable at autoriteitpersoonsgegevens.nl.
If you are located in the United States, you may also have the right to contact your state attorney general or relevant privacy regulator.
21. Contact Information
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a privacy-related complaint, you can contact us at:
Store Name: Emmeri
Chamber of Commerce Number: 73910582
Address: Vogt 21, 6422 RK Heerlen, Netherlands
Email: info@emmeri.com
Phone: +31 6 17 24 59 18
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET/CEST)
We do our best to reply to your email within 1–2 business days.